Knowledge Hub

The beauty of digital screens

How to captivate and inspire your customers to buy into your brand

Retailers are constantly looking for new ways to captivate and inspire consumers – and this is particularly true in the beauty arena. In such a crowded marketplace, providing elegant, dynamic and engaging in-store displays is more important than ever. This is where digital signage comes in.

Retail aisle prototype design with signage handing

No longer the preserve of tech companies, digital screens are now a core component in the majority of brands’ retail strategies – including beauty companies such as MAC, Estée Lauder and Benefit.

Beauty retailers are now integrating different types of screens into original shop designs, with tactical positioning to increase customer satisfaction, dwell time and, ultimately, sales.

“Digital signage is a powerful and effective way to draw the attention of customers into retail environments,” says trends analyst Katie Oliver from the Linney Insight team. “They can be used in window spaces to draw customers into store – and keep them there for longer once inside. With time-specific deals and trends that constantly change, digital screens can add a lot to any beauty retailer’s offering.”

Perfume bottle floating over a beige podium with transparent bubbles floating in background

Stylish statistics

  • The global digital signage market reached a value of $23.5 billion in 2021 – and this is predicted to grow year on year.
  • The average attention span is 2.8 to 8 seconds – and, interestingly, 90% of the information transmitted to the brain is visual. This further enhances the case for digital screens – particularly when the human brain can identify images seen for as little as 13 milliseconds.
  • Visuals get 94% more views than text-based information – important to consider with markets that are primarily based on aesthetic, such as the beauty arena.
  • Digital signage has an average recall rate of 83%. This figure is almost double the information retention rate for traditional advertising.
  • Interestingly, digital signage has a 47.7% effectiveness on brand awareness.
  • Digital displays capture 400% more views than static displays.
  • Eighty-four per cent of retailers believe that digital signage creates more brand awareness compared to traditional channels.
  • Digital signage bumps up the average purchase amount by 29.5%.

Source: Mvix Digital Signage

Person purchasing beauty products online through phone with a pink background

The beauty of online

“By 2023, ecommerce is projected to account for 48% of beauty sales,” says Katie.

“With this in mind, the importance placed on in-store engagement is key. Digital signage could be the investment and opportunity to create more diverse touchpoints that ensure optimal product discovery, especially as consumers move across brands to research for the best products.”

Source: THG Ingenuity

Different colours of foundation makeup streaked out in lines

Redefining retail

“The cost of living crisis continues to challenge consumers and retailers alike, and items considered to be ‘luxury’ – for example, beauty – are often the first to be negatively affected,” notes Katie. 

“While price will continue to be a decision driver in consumer spending, digital signage can offer a unique opportunity to redefine what value means beyond cost – broadening the term to include elements such as customer experience, quality and satisfaction.

“Digital screens allow a range of visual content to be shared with customers. Linked to this is also the more practical applications of digital signage that put emphasis on convenience. These have unique dynamics in the beauty sector.”

As stated in Forbes, the top three customer reasons for shopping in store instead of online are to browse products, touch products and try on clothing.

But one thing is clear: now that online shopping has brought new expectations of convenience, the next era of in-store retail has a higher standard to meet.

Read more about our digital screens work here.