EAT 2022: Joining the Dark Side

How food delivery options are shaking up the restaurant industry

Welcome to EAT 2022

Our annual EAT publication, created by our Insight team, reviews what's hot and what's not in the world of food and beverages. 

The Dark Side

Few industries experienced the rapid and fundamental changes that restaurants faced in 2020. 

The 'dark' kitchen 

Known under a few terms, the 'dark', 'ghost' or 'cloud' kitchen concept began to rise in popularity in 2019. This is where a kitchen operates with no public dining space and its sole focus is delivery. The pandemic fuelled the need for more ways to deliver; as a result, restaurants have changed their formats beyond their traditional set-ups to manage the demand, as well as a new opportunity to extend their reach. 

In this chapter:

  • Cashless cuisine is on the rise thanks to at-home takeaways and deliveries
  • The future opportunities around online delivery
  • The importance of the digital customer journey

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Read the next chapter - Food for Thought in 2022

View more on: EAT Insight Trends Reports