Looking to the future with The Royal British Legion

We’re strengthening our partnership with one of the UK’s best-loved charity organisations

The challenge

Linney’s worked with The Royal British Legion (TRBL) for over three years, delivering systems and methods to help improve marketing agility, campaign accuracy and cost efficiency for our client. Following this, we’ve just signed another contract with TRBL – extending our partnership until at least 2018.

The result

  • Stock holding accuracy of 99.61% across 357,000 items
  • Dedicated fulfilment area to manage TRBL’s Poppy Appeal each year
  • 48,000 TRBL calls taken in our Customer Response Centre over a 12-month period (peaking at 7,000+ calls taken in one week)
  • Seven-day telephone support service for our client
  • Resource support for external events
  • Automated returns process, including data capture to reduce postage costs

 

“Many thanks for spending your weekends to ensure that the Poppy Shop events are so successful. I very much appreciate the time and effort that the team puts in.”

 

John Norton, Head of Trading