Account Manager - Customer Service

London

Department: Account Direction

Location: London

Reference: 0504

Number of positions: 1

 

Job description

We are looking for an experienced Account Manager to join our established customer service team, based in London. Taking responsibility for managing printed point of sale campaigns and a wide range of ad-hoc projects.

We are looking for someone who is…

  • A highly motivated, adaptable and proactive individual that will bring drive and enthusiasm.
  • Great at relationship building and communicating with people at all levels.
  • Process orientated, highly organised and able to multi-task.
  • Confident and presents themselves professional at all times.
  • Calm under pressure and has a pro-active work attitude.
  • Able to understand, recognise and deliver on time, meeting our client’s deadlines.
  • A problem-solver and strategic thinker.

Essential skills

  • Can demonstrate the development of existing customer relationships.
  • Excellent computer skills, to manage data contained within Excel and other programs.
  • Managing marketing and/or point-of-sale along with ad-hoc briefs from concept to distribution, across multiple countries.
  • Worked on complex accounts and understands production including design, artwork, print, fulfilment and distribution.
  • Experience in print techniques, materials and print finishes would be advantageous.

Key responsibilities

  • Operate within the framework of our contract.
  • Day to day management of marketing briefs including the design, artwork, print, fulfilment and distribution of each campaign.
  • Ensure briefs are created and delivered to our production teams, clearly, on time and with commercial clarity.
  • Manage and track campaign CPAs and KPIs, while managing any risks with your line manager and the customer appropriately.
  • Identify requirements and solutions to provide legendary customer service.
  • Deliver exceptional personal and team service, from attending production meetings to system/process enhancements.
  • Check all POs are raised by the client and provided to head office for timely billing.
  • Use management information systems to facilitate daily workflow.
  • Embrace our management information systems and quickly assimilate our processes to support the transfer of information from our client to production and vice versa.
  • Create new opportunities with your client and explore ways to help grow their and our business.
  • Report directly to Account Director.

Apply

If you feel that you fit the criteria and would like to work for Linney, please forward your CV, together with a covering letter detailing your suitability and salary expectation to people@linney.com.

Get in touch for more details or to apply.