What’s been happening at Linney Group.

Benchmarking,
what’s in it for us?

It’s interesting to revisit this topic and discuss what it does for us and why we encourage benchmarking. We think it’s important because it’s easy for all of us to end up working in our own little ‘bubble’, thinking we are doing well but only being able to measure things by our own standards.

That is the first part of where benchmarking gets interesting in that, the first stage of good benchmarking is to seek out who we might think is better than we are rather than the same as, or worse than we are. Pretty much, on every benchmarking trip I go on, I always pick up something. It can be a reminder “that is how we used to do it” or it can be some great way of doing something that is much better than the way we do it.

Much of how our business looks and feels now is as a result of benchmarking. We have been keen on it for at least the last 50 years, but tightened up on what we were trying to achieve from the exercise about 20 years ago.

Benchmarking does not have to be visiting businesses that do what we do. We learned a huge amount in the early 90s by visiting Nissan in Sunderland and have seen companies in many countries in Europe, the States and even Japan. The Japanese experience consisted of two trips in 1990 and 1991 that were game changers.

We saw how precise their job packets were, how ‘start times’ were down to the minute and how their presses, although a lot older than ours, were in much better condition than ours. This led to our enthusiasm for TPM or Total Preventative Maintenance and that single subject changed our effective production lives in Linney Print.

Benchmarking is not just about very senior people going on far away trips. We have always encouraged our people to know who is better than we are or who we might learn something from and to get out and see them.

We can and do also benchmark by bringing interesting and challenging people to our business to talk to us and share their views about life. The thing is, things are capable of change all the time now. We are living in a period of time when the old analogue world, as I call it, (sort of a ‘paper only’ world) is switching to the new digital world. This means that digital technologies such as email, networks, scheduling systems, design capabilities, moving images, payroll, invoicing etc etc can be done in completely different ways than they have been done so far.

The main challenges are to get the business running faster and faster so that it performs better for our clients and it is more difficult for our competitors to keep up with.

It never ceases to amaze me that the first machine I bought as a newspaper production person was almost identical to the first one that Ian Linney had bought 30 years earlier, it was a tiny bit better but otherwise identical. It is just not possible to even think that might happen today – things are changing weekly and we have to keep up.

So, have a think who can teach us something and how do we get to see them. If that thought never occurs to you then you and the Company are living in quite a dangerous cotton wool ball that will completely evaporate one day and leave us badly exposed. Please play your part!

Nick Linney signature

Nick Linney

Lifetime Achievement award

On 24 November last year, Ian Linney was awarded the Chad ‘Lifetime Achievement Award’. A team of Linney Group directors attended the glitzy event to recognise Mr Ian’s achievement.

The criterion for the award is the recipient must have spent a lifetime making a difference to our area. Mr Ian was unable to collect the award due to his fall but Nick Linney received it on his behalf.

When accepting the award Nick said Mr Ian was: “Very proud to receive the award, very proud of the team he had worked with to enable him to receive it, very proud of the area and very proud of all the other people who had won different awards that night.

A flying visit!

As part of our commitment to continuous improvement, a key objective is to conduct benchmarking. So, when the opportunity arose for an early evening tour of the DHL international parcel hub at East Midlands Airport we jumped at it!

Following security clearance from the Border Agency, Charlie Linney and a five members of CIG all had a thorough tour of the operation. This included privileged entrance to the DHL command centre, the flight tower and even one of the planes.

The tour gave everyone a better insight into how an international parcel is processed after it is despatched from Linney Group. Charlie commented: “It was a great experience and enabled us to appreciate the full extent of the effort it takes to deliver a parcel once it leaves us.”

Festival of Remembrance

Each year, in commemoration of all those who have lost their lives in conflicts, The Royal British Legion holds the Festival of Remembrance at the Royal Albert Hall. The year 2011 was no exception and as it was the 90th anniversary year of The Royal British Legion it continues to be of great significance, brought into focus by the continuing conflicts around the world.

To support this event each year The Royal British Legion produce a programme in the form of a brochure and this year Linney Group were delighted to design and produce the publication for this Royal event. Following through from the client brief, images, style and materials were carefully selected and brought together to form an elegant publication for the event.

As this televised event for The Royal British Legion was attended by the Queen, Royal Family members and various dignitaries, it was very gratifying to see them all singing away to the various hymns, reading the words from ‘our’ publication in full view of the TV audience.

As recognition of the work involved in this project and the general business support Linney Group have supplied to The Royal British Legion over the past year, a number of our people were invited to the evening event, and all reported that it was one of the most moving and thought provoking experiences they had ever had.

A ‘Long Way Round’ Charley Boorman comes to visit

Linney Design is no stranger to the world of motorbikes and has been designing for the likes of Yamaha and Triumph for almost 15 years. So it’s no surprise there’s a great deal of passion for bikes in the business.

So when we noticed TV star and bike-fanatic Charley Boorman was on a stage tour of the UK, we thought it only right to get tickets for our team to see his appearance in Mansfield at the Palace Theatre.

But then, heck, Charley loves bikes, we design for the bike market, why not invite him to Linney Design for a chat?

The following month saw numerous emails swapped between us, Charley and his producer Billy, until eventually the day of Charley’s appearance at the Palace Theatre in Mansfield arrived… And, then Charley rang… He was driving to Adamsway.

“A hugely likeable and enthusiastic Charley spent more than two hours chatting with Michael Fisher and some of the many other bike enthusiasts in the Group. We shared some of our celebrated designs, while Charley shared his travel anecdotes and passions for all things motorbike.

“Following a tour of the business, Charley headed to the theatre but not before inviting us all backstage that night. His show was a witty and honest account of his life growing up in the film industry, while never being far from motorbikes with which he’s grown to become synonymous today.”

Catch him on tour if you can – you won’t be disappointed.

Movember ‘Mo Bros’

During November 2011, Movember was responsible for the sprouting of moustaches on thousands of men’s faces, around Adamsway as well as the rest of the world. The aim? To raise funds and awareness for men’s health, specifically prostate cancer and other cancers that affect men.

This year saw a bunch of Linney guys register at movember.com with a clean-shaven face and for the rest of the month, these selfless men, known as ‘mo bros’, groomed, trimmed and waxed their way into the annals of fine moustachery.

So, after a month of selfless fluff-growing it was time to say goodbye to our lovingly nurtured face-space. The Linney Design guys managed to raise over £469, supported by a fantastic moustachioed cupcake bonanza. Linney Print raised £136 and Linney Direct and IT also managed to raise £467 to add to the pot – well done guys!

May/12

17

Back from the Future

Well, if the talks at the Future of Web Design conference are anything to go by, we’re heading in the right direction digitally. There was a lot of talk about User Experience which is being more seamlessly integrated into our workflow, and Responsive Design had a lot of time dedicated to it – Aaron discussed this approach recently.

Accessibility
But it was some of the less technique-specific talks that were really exciting. Robin Christopherson gave a really moving speech about accessibility within technology. Robin, who is himself blind, showed from a very personal viewpoint, just how vital it is that we consider how we produce websites and apps. Things that I take for granted such as glancing at a banknote to tell what value it is, becomes a real task for a blind person. He showed an iPhone app that he can hold a note underneath and it audibly tells him what denomination it is. It seems as though Apple has done a great job to assist their users, both iPhone and iPad have a lot of built-in features to make their applications fully accessible. Also worth a look was the demonstration of Google’s self driving car that could give so much more independence to blind users.

Designing for touch
Josh Clarke pointed out how we’ve all got so used to the layer of abstraction of pushing a mouse with our hand, to move a pointer on a screen, to click a virtual button to perform a task, that we just accept it. But now with the proliferation of touch devices, that abstraction is invisible and we’re almost interacting with the content directly. It’s a much more intuitive way of working.
He gave the example of salt and pepper shakers. We’ve kind of got used to a single hole meaning salt, and multiple holes meaning pepper – but are you sure that the person who filled them thinks the same? Maybe you improve things by putting an ‘S’ or a ‘P’ on the shaker, which is fine if you speak a language where they relate to your word for ’salt’ or ‘pepper’. This is the same problem we have with using icons, they’re based on assumptions. But why not have shakers made of glass so that you can see the salt and pepper directly? Make the content the label. This is where touch devices have taken us, by removing the buttons and sliders, it makes things clearer for everyone.
I could go on, Josh gave such a great, passionate talk, and it was great to see someone so genuinely excited about where we are with technology.

Detecting gestures with sound
Martin Beeby talked about some of the interesting things to come out of Microsoft Research at the moment. They’ve come up with a system that recognises hand gestures without using any additional technology that a standard laptop would have. They’ve been detecting gestures for a while with the Kinect, but this new idea (called ‘SoundWave’) emits a very specific frequency sound from the laptop’s speakers. We can’t hear it, but the laptop’s microphone picks up the sound, and the software can analyse this to see how it’s been disrupted by something (like a hand) moving through it. It seems to be very successful, the demonstration video shows someone playing Tetris purely using hand movements away from the keyboard. I can see this being used with Smart TVs to browse channels without needing a remote. Have a look for yourself.

#FAIL
The final speaker was Mark Boulton and he was talking about the usually avoided topic of failure. He made the interesting observation that when toddlers fail, they’re praised for having a go, and are encouraged to try again. But something happens when we become adults and when we fail we only get blame. He went into more depth, but essentially, he was suggesting that instead of looking at it as ‘failure’ we should look at it as ‘iteration’.
It was an encouraging thought to leave on.

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May/12

16

NEW Spotify iPad app: Usable? or Enjoyable?

The Spotify iPad app was released a couple of weeks ago…finally! It’s a nice looking app that ticks all the right boxes but how does the experience of using it shape up?

I think it’s fair to say that the design has clearly taken a strong influence from the Twitter iPad app. However, the interface works well for Spotify’s content and makes use of the increasingly popular content layering where new screens slide in from the right as you drill down through the content. To me, this feels like a visual breadcrumb where you can easily retrace your steps by swiping the pages away. Users like to feel in control and I think this does a great job of assisting that.

So, is it usable? YES. The consistent vertical navigation bar really helps to maximise the screen size and the music player is always present at the bottom of the screen. This means that no matter where you are in the app you can always control the music that is playing.

Is usable enough? Is it enjoyable? Well there is a much bigger emphasis on the cover art in this app which are razor sharp, rich and plentiful. The ‘Now Playing’ full-screen view with its larger controls and artwork is also very nice with good interactions to move between tracks. The AirPlay integration is a bonus – the app allows you to enjoy music through your tv and connected speakers.

My only real disappointment is the ‘What’s new’ page which is pretty uninspiring. They’ve not challenged this area at all as it feels like a safe iTunes route to take. The Aweditorium app is a beautiful example of how exploring new music can be interactive and enjoyable. Perhaps the next update will bring us a more exciting and considered ‘What’s New’ area.

This is definitely a useful app but I wouldn’t class it as a truly enjoyable app. It needs to do a lot more to excite it’s users for this but it’s solid usability will definitely appease the Premium account holders as the scaled up iPhone app just wasn’t cutting it!

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May/12

11

This is not the web…

When we start designing a new website for our clients, we always set out to understand their needs and deliver something that meets, and hopefully exceeds, their expectations.

But what do you do when you know one person will be looking at the site on their mobile phone and another on their 60” web TV? How do you design something that looks and works beautifully at either end of that spectrum?

That’s where Responsive Design comes in.

The breadth of different devices that can access the web has exploded in the last few years, so we need a way our sites can adapt to any environment; iPhone, ‘standard’ desktop, even the screen on your web-connected fridge.

With Responsive Design, we allow the user to dictate how they want to view the site (big, small, zoomed in, full screen…) and the site responds and adapts to that. For example, high resolution images could work well on a large screen but be inappropriate for use on a mobile. A responsively designed site will automatically detect how it’s being viewed and deliver content specifically optimised for the user.

This goes much further than just swapping images. Entire layouts move and flow depending on how you’re looking at the site.

It’s a big change to the way we work. For our whole industry.  But as the web continues to evolve, and peoples’ methods for accessing it evolve even faster, it’s important we keep ahead of the curve and keep looking for ways to improve the web experience.

This is not the web

[ http://bradfrostweb.com ]

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May/12

4

10 years in digital

10

After enjoying the “heated” Creative Forum debate entitled On/Off – debating the pros and cons of the digital revolution. I drove into work pondering the 10+ years I’ve worked in the digital industry and the tools of the trade we take for granted every day. Entering the job market back in 2001 at the height of the DotCom CRASH was a eye-opener. Even so, I still believed. I still wondered at the possibilities. So I’d thought I’d share my 10 most memorable digital “moments” over the last 10 years. In no particular order…

1. The first time I used Google Search
2. Watching Steve Jobs browse the (real) web on the very first iPhone
3. Pouring over the early OneDotZero films for inspiration
4. Having my very own email address. Remember Yahoo Geocities?
5. Receiving my first text message (from myself)
6. Using the BBC iPlayer
7. Finding my house on Google Street View
8. Sending my first email (to myself)
9. Playing with crazy Flash sites – yes the sites with the terrible navigation
10. Finding my first home on Rightmove

So then… What’s your top 10?

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May/12

3

“90% of everything is rubbish”

This was the standout quote from my recent trip to UX London 2012, a fantastic three-day event full of inspirational talks and practical, in-depth workshops.

It was usability expert Jared Spool who quoted 90% of everything is rubbish! Not a new revelation as this is actually known as ‘Sturgeon’s Law‘ which was originally derived from an observation that 90% of science fiction writing was poor quality. However, this observation can be transferred across many different arts, in particular – websites.

SO, how do we make sure our designs are in the 10% with GREAT design? (more…)

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Apr/12

25

zbrush taster session in multimedia

 

Squeeze that last hour of the day and try make some time to come see zbrush in action! It’s a ‘from scratch’ introduction to this great software.

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Apr/12

23

Bringing a dynamic new campaign for Cesar to life

Paws in Places is all about helping people and their dogs spend more time together. The website features a wide range of stylish dog-friendly venues around the UK, including cafés, hotels, shops and restaurants. We’re also asking people to share their own favourite places on our Facebook page.

Nearly two months in, the idea’s already proving popular with the UK’s dog lovers. As well as showcasing stylish dog-friendly venues, we’re also reporting live via Facebook and Twitter from events around the UK that welcome four-pawed guests. We recently covered the Alternative London Fashion Week, and have a jam-packed calendar to look forward to over 2012.

Visit Facebook and ‘like’ the Cesar Paws in Places page to find out more. You can also tell us about any great dog-friendly stylish venues you’ve discovered by posting on the wall.

(more…)

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, , , , ,

Apr/12

17

Will tingling tattoos make their mark?

Nokia’s had its knockers recently. Last year, its CEO admitted the business had fallen badly behind its competitors and he likened the state of the company to ‘standing on a burning platform’.

Remember when the 8310, with its built-in FM radio, was the phone of the future?

Now Nokia’s looking to make its mark on the industry again. It’s filed a patent application for vibrating magnetic tattoos that will alert mobile phone users to calls and text messages.

Tattooing, spraying or stamping ferromagnetic material on to a user’s arm, finger or abdominal area and pairing it with a mobile device could result in a range of alerts for everything from a received message or call to a low battery or profile updates.

It’s another step towards a cyborg society, an example of humanity and technology – the organic and synthetic – coming together.

Rather like this Finnish fellow who replaced his lost finger with a USB stick.

Would you fancy a tingling tatt to tell you there’s a text message? Do you know of any examples of so-called Haptic technology that are genuinely exciting?

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Apr/12

3

Bit by bit

Finally for now, a ‘bit’ of fun with a series of 8-bit video game style movie posters from Eric Palmer. Would make for a great picture quiz.

All of these posts were discovered through Flipboard for the iPad, which I’d highly recommend to anyone who’s not yet used it. A fresh and intuitive way to view the content and updates you want to see in a digital magazine format.

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Apr/12

3

Bond’s back in black

As the James Bond team gear up for Skyfall, 007’s latest outing, they’re also celebrating 50 years since Sean Connery first donned the tux way back in Dr No. Artist Matt Needle’s captured five decades of Bond adventure in this poster. The idea may not be new, but I like the execution, especially some of the more subtle references.

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