Watch: creating brilliant brand builders

Highlights from our latest insight event on creating engaged colleagues and moments of delight for customers

Our recent insight event, The Quarry: Power to the People, explored the power of engaged colleagues, human interaction and technology to delight customers

Hannah Shepherd, Head of Internal Communications at Virgin Media, described how staff attitudes are contagious to consumers. She also outlined how her own journey from one of the brand’s stores to engaging them all, and its customers, had helped ensure initiatives were practical and beneficial for all.

Julian Watson, Principal Consultant at Sketch Insight, described how combining engaged colleagues with technology can create moments of delight for customers

Plus, Katie Oliver from the Linney Create insight team described how all industries can learn from the hospitality sector, where service is treated almost as a religion.

Read our full write-up on the event.